In today’s world of email, instant messaging and online blogs, one unhappy customer can be devastating.
How many times have you had the need to call your cell phone company or cable television company or any other service oriented company, only to make contact with a “customer service” (I use this term loosely) rep who gives you just the opposite of good customer service. The link below is to a story from a marketing friend of mine, Joel Comm. It is about a recent encounter he had with a lack of common sense in the customer service department. Click here to read Joel’s customer service nightmare
Hopefully this story will help you with some of your future airline planning and be an inspiration to you in the way you and your company take care of your number one priority.
If you have had a similar experience in any industry, please help our readers by clicking on the comment link and posting it below.
Help Someone UP Today!
Rodney
Rodney Grubbs: Helping People UP 